How time flies! It has now been 7 years since the three of us started in our first office in Kreuzberg with our mission to develop and distribute a cloud-based SaaS solution for the online bookability and digitalisation of companies with the business models of rental or leisure activities. Today, 7 years and 2 relocations within Berlin later, 15 people are working on further developing, supporting and popularising the product.
Rentware is currently in use in 15 countries. Our strongest customer segments are vehicle rentals, machine and equipment rentals, boat rentals and event equipment rentals. We also cover a number of other sectors and business models with our online booking system. These range from leisure activities to the rental of holiday flats and event spaces to chicken-rentals.
Our customers can book online and all processes are digital, mobile, highly automated and paperless. Cash is no longer necessary as a payment method, but is still possible.
In the coming months, we will focus on shifting further processes and work steps from the lessor to self-service by the renter.
We are digitizing more and more rental companies in a wide range of sectors and countries.
Rentware not only makes companies bookable online via their own website and partner websites, but also digitally maps the entire rental process. Customer communication by telephone and e-mail is now only necessary in a few cases. This saves time and money and also makes the whole process more relaxed for tenants.
For around 20% of our new customers, we also create the websites and thus offer a complete solution for the online presence from a single source.
Here are two interviews (in German) that illustrate the effect the use of Rentware has on the business: Interview with Richard from Flotte Dahme boat rental Interview with Chris from Escape Academy
5 years ago today we started to develop the best rental software. We think the result is something to be proud of! Many thanks to all employees, freelancers and customers who have accompanied and supported us on what has now been quite a long journey. Every day it is a great pleasure to work with the customers on the software and with the team!
5 years means about 3,000 deploys of new features and updates. Rentware was offline for only 3 hours during the 5 years. So when there were problems, it was only for a few minutes at a time. Obviously we have done some things right with the infrastructure.
Here’s to the next 5 years!
We continue to build the perfect software for rentals and appointment bookings.
With just a few lines of code, the rental shop is added to your website quickly and without much effort. Highly modern, the available items can be selected via an integrated widget. The shopping cart on your website is as simple as a plug-in, yet has the full functionality of an entire online shop. At the touch of a button, three lines of code are generated, which you can then copy and paste onto your website. This is how our rental software turns your website into an online rental shop.
The shopping basket is displayed as a small button on your website. This way, your customers can see all the items they have selected. Clicking on the shopping basket icon opens a pop-up and the selection can be changed again.
Decide which view your customers use to enter the shop!
Selection via the booking calendar
If you rent out your inventory on a daily or hourly basis, a date can be clicked on in the calendar. Then the desired time of the rental is set. Clickable here are only the dates and times when the item is still available!
No matter what your rental model is: Our rental software lets you set the rental times and slots freely.
If you rent out your articles and products for several days, the first view of the widget is different. In a calendar, the free days are marked in colour, a desired period can be selected. Additionally, a pick-up and a return time can be clicked.
The clock time entry is optional. If you only rent by the day or have fixed pick-up and drop-off times on certain days, you can set that too with our software for your rental.
Checkout and payment process
Each booking step is displayed in the shopping cart widget. After your customers have decided on a product and a period, they are guided through the payment process. Beforehand, personal data must be entered into a form: Of course, our software checks the completeness of the data.
After that, the customers choose the desired payment method. No matter whether they want to pay by credit card, PayPal or Sofortüberweisung – nothing now stands in the way of booking.
After booking, the current order can be displayed in a booking overview. Remaining amounts can be paid via Rentware online or with an interface to your cash register system on site.
Which widget would you choose?
Arrange a free live demo now and see how online rental works with state-of-the-art technology. What is special about your rental business that you want to map with Rentware? Talk to us – together we will find a solution.
We are delighted with the trust our clients have placed in us and the strong growth we have experienced over the last 12 months. Many exciting rental companies have been added in a wide range of industries. We feel that the trend of renting and leasing continues to strengthen and the pressure of digitalisation is increasing.
Rentware has strengthened its position as the best booking system for boat rentals, is established as the most innovative software for renting vehicles, machines, equipment and is successfully used in many other rental industries. Rentware is the only rental software that is easily configurable even for complicated rental models. We have big plans for the next years and have the perfect team for it.
The sharing industry has boomed in recent years like never before. A multitude of new offers and opportunities for consumers and retailers has emerged: it has never been so easy to fulfil small dreams for a limited time at a low cost and with a small budget. In a study by PwC, 39% of Germans surveyed stated that they had used at least one sharing provider in 2017, while 21% of those surveyed offered something to share with others. The idea of sharing has spread beyond industry boundaries: The Internet has made it possible for anyone to offer or lend and rent services or products only for a certain period of time. From boats to tools to technology or real estate – online rental providers and searchers can find each other quickly and easily.
Why should I buy something when I can’t really afford it and I wouldn’t use it often enough? Why shouldn’t I share my expensive tool with others and save costs?
Online trade growth
Online trading grew by almost 10% in 2017 and the German Retail Association is forecasting double-digit growth figures for 2018 as well. Most customers inform themselves exclusively online before making a purchase – the website of the retailer, comparison portals and reviews of other customers help with the decision for the right product and with the choice of the retailer. Even though most purchases are still made offline, it is primarily thanks to online trading that retail sales rose by 4.1 percent in 2017 according to Handelsverband Deutschland (German Retail Association) and will also rise by a further 2 percent in 2018.
Seize opportunities: Reinvent your own business online
Many retailers see digitalisation as an opportunity and are investing in online shops and new websites. Opportunities arise here above all through adaptation to the current spirit of the times and the associated reinvention of one’s own business model. Anyone who sells exclusively offline up to now will have difficulties in the future to continue their business without losses. Renting online is more important than ever.
So why should I sell when the demand for rental is much greater? What opportunities do I have to develop my business online?
If you reinvent yourself, you win new customers and open up new target groups. It is much cheaper and easier to set up a well thought-out, modern online presence with clear information and offers, which is also perfect for mobile devices and is displayed at the top of search engines, than many can imagine. If the website becomes an online shop by installing rental software and the displayed products or services can be booked online, the business can only get going.
With Rentware as booking software we want to offer companies a clever solution to reinvent and strengthen their business online. Re-organize your business while the software can relieve you of many tasks. By automating many processes, you create opportunities to innovatively leverage the capacity you have freed up and improve customer service, the customer experience in general, or your marketing, for example.
You take care of your business, we provide you with the tools to achieve maximum sales online and to optimize internal processes and the associated costs.
Individual settings
Customer-friendly
Less effort with higher capacity utilisation
High safety standards
The younger generation is increasingly looking for “cheaper alternatives to property”.
The future is today – individual & flexible
Make reservations or changes of inventory and prices anytime, anywhere. No own hardware or server rental necessary. We simply integrate our software into your existing or new website.
Whether yacht, vehicle, machine, infrastructure, event or trade fair equipment, you can develop your business with flexible software. Rentware offers you the ultimate solution to rent out your inventory to your customers according to your own rules and pricing logic. Define yourself under which conditions your objects or slots and additional booking options are bookable, available and combinable with each other.
Easily implemented
You take care of your business, we provide you with the tools to achieve maximum online sales and optimize internal processes and associated costs. Make reservations or change inventory and prices anytime, anywhere. You don’t need to own hardware or rent a server. We simply integrate our software into your existing or new website.
Customer-focused
Make your business completely bookable online with us. Naturally optimized for mobile use and extremely high performance. We automate your sales and marketing activities online. The connection from your website to your new online booking engine is created by linking to your own booking page generated by our software. By integrating widgets, you can make the current availability and prices for each object or slot visible and bookable for your customers directly on your website
Minimize effort, maximize revenue
Your personnel expenditure is reduced enormously through structured, automated processes, shifting bookings from telephone and e-mail to the website, as well as through software support in communication with your team and customers. With our software we help you to increase the utilization of your fleet through new possibilities of pricing, discounting and online marketing. Even if you already have a very high utilisation, you can significantly increase your turnover through intelligent pricing. We’ll be happy to advise you. Benefit from our experience in other industries!
Security & speed
We take the security of your data seriously. Always available, high-performance, redundant.
Security of your data
Each data transaction is 256-bit SSL encrypted and stored with a 2048-bit RSA key, which is currently the highest level of security used by banks and other institutions. You can access your data and export it at any time. Make sure about the security of your data at www.ssllabs.com.
Speed
Time is money – especially online! Every minute your business is not available and bookable online costs you sales. Even long loading times lead to sales losses. However, the decisive factor is the combination of availability, speed and design of the booking process. Here we set standards and protect you from data loss with redundant databases.
Before you can add Rentware to your website, do you still want a new website? Your previous online presence is getting on in years?
We create future-proof, modern online presences for you – perfectly tailored to your company.
Our experts not only ensure that your website meets all your functional requirements, but we also focus on the design – to match your brand. Your new website must match your company’s image and also function perfectly on mobile devices. We are your professional web agency in Berlin that will design your new website together with you.
How should your new website be structured, how should all buttons or enquiry forms look like? Do you perhaps need a special enquiry form for your company? All this is no problem for our team. We advise you in detail and see ourselves as your partner.
Of course, your new website should not only look nice, but also attract customers and generate bookings. That’s why we place particular emphasis on excellent SEO (Search Engine Optimisation) management. From now on, your website will appear high up in Google searches for potential customers!
With Rentware you have the perfect partner who will also ideally design an online shop for your rental business and integrate it into your new website.
What else do you expect from your new website? Talk to us!
There are many advantages if you decide to outsource your customer service to trained hands. Here we would like to offer a brief overview of these and show that outsourcing does not mean being out of the world.
Scalability
The service is scalable and can be adapted to your customer and order base.
Cost advantage
Usually cheaper than in-house solutions, as service providers use economies of scale
Your technicians or developers can concentrate on their job and solve problems instead of hearing them from the customer
Service providers are specialised and bring software solutions with them (ticket system)
No costs for inefficient times
The service is scalable and can be adapted to your customer and order base.
Availability
Service providers can cover 24/7 support with lower costs because they do it for several customers
Flexible contract terms
If they focus on the right terms and SLAs, you can get rid of bad service providers more easily than bad employees.
DER BÜROPARTNER’s telephone service keeps our backs free. So we can concentrate on appointments, customers and projects and know that callers are being looked after competently and sympathetically.
Sven Engelmann – Founder and Managing Director OMQ
However:
You need to choose the right service provider
Conclude a good contract
Brief the service provider, integrate it into processes and control it
If you and your team can and love customer service, and your customers see it that way, you should at least keep some of it in-house and only bring in external service providers as an overflow or for specific requests.
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