Renting on the advance – trend or turnaround?

Written by Rentware on 25 September 2020. Posted in News.

Growth Sharing Industry

The sharing industry has boomed in recent years like never before. A multitude of new offers and opportunities for consumers and retailers has emerged: it has never been so easy to fulfil small dreams for a limited time at a low cost and with a small budget. In a study by PwC, 39% of Germans surveyed stated that they had used at least one sharing provider in 2017, while 21% of those surveyed offered something to share with others. The idea of sharing has spread beyond industry boundaries: The Internet has made it possible for anyone to offer or lend and rent services or products only for a certain period of time. From boats to tools to technology or real estate – online rental providers and searchers can find each other quickly and easily.

Why should I buy something when I can’t really afford it and I wouldn’t use it often enough? Why shouldn’t I share my expensive tool with others and save costs?

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Online trade growth

Online trading grew by almost 10% in 2017 and the German Retail Association is forecasting double-digit growth figures for 2018 as well. Most customers inform themselves exclusively online before making a purchase – the website of the retailer, comparison portals and reviews of other customers help with the decision for the right product and with the choice of the retailer. Even though most purchases are still made offline, it is primarily thanks to online trading that retail sales rose by 4.1 percent in 2017 according to Handelsverband Deutschland (German Retail Association) and will also rise by a further 2 percent in 2018.

Seize opportunities: Reinvent your own business online

Many retailers see digitalisation as an opportunity and are investing in online shops and new websites. Opportunities arise here above all through adaptation to the current spirit of the times and the associated reinvention of one’s own business model. Anyone who sells exclusively offline up to now will have difficulties in the future to continue their business without losses. Renting online is more important than ever.

So why should I sell when the demand for rental is much greater? What opportunities do I have to develop my business online?

If you reinvent yourself, you win new customers and open up new target groups. It is much cheaper and easier to set up a well thought-out, modern online presence with clear information and offers, which is also perfect for mobile devices and is displayed at the top of search engines, than many can imagine. If the website becomes an online shop by installing rental software and the displayed products or services can be booked online, the business can only get going.

With Rentware as booking software we want to offer companies a clever solution to reinvent and strengthen their business online. Re-organize your business while the software can relieve you of many tasks. By automating many processes, you create opportunities to innovatively leverage the capacity you have freed up and improve customer service, the customer experience in general, or your marketing, for example.

Explore our booking software functions

Why rent online

Written by Rentware on 7 June 2020. Posted in Tips.

Why rent online?

You take care of your business, we provide you with the tools to achieve maximum sales online and to optimize internal processes and the associated costs.

Individual settings
Customer-friendly
Less effort with higher capacity utilisation
High safety standards

The younger generation is increasingly looking for “cheaper alternatives to property”.

One of the world’s leading retail futurists, writers and speakers. Doug Stephens

The future is today – individual & flexible

Make reservations or changes of inventory and prices anytime, anywhere. No own hardware or server rental necessary. We simply integrate our software into your existing or new website.

Überblick über alle Funktionen

Rent your inventory online

Whether yacht, vehicle, machine, infrastructure, event or trade fair equipment, you can develop your business with flexible software. Rentware offers you the ultimate solution to rent out your inventory to your customers according to your own rules and pricing logic. Define yourself under which conditions your objects or slots and additional booking options are bookable, available and combinable with each other.
Easily implemented

You take care of your business, we provide you with the tools to achieve maximum online sales and optimize internal processes and associated costs. Make reservations or change inventory and prices anytime, anywhere. You don’t need to own hardware or rent a server. We simply integrate our software into your existing or new website.
Customer-focused

Make your business completely bookable online with us. Naturally optimized for mobile use and extremely high performance. We automate your sales and marketing activities online. The connection from your website to your new online booking engine is created by linking to your own booking page generated by our software. By integrating widgets, you can make the current availability and prices for each object or slot visible and bookable for your customers directly on your website

Minimize effort, maximize revenue

Your personnel expenditure is reduced enormously through structured, automated processes, shifting bookings from telephone and e-mail to the website, as well as through software support in communication with your team and customers. With our software we help you to increase the utilization of your fleet through new possibilities of pricing, discounting and online marketing. Even if you already have a very high utilisation, you can significantly increase your turnover through intelligent pricing. We’ll be happy to advise you. Benefit from our experience in other industries!

Security & speed

We take the security of your data seriously. Always available, high-performance, redundant.

Security of your data

Each data transaction is 256-bit SSL encrypted and stored with a 2048-bit RSA key, which is currently the highest level of security used by banks and other institutions. You can access your data and export it at any time. Make sure about the security of your data at www.ssllabs.com.
Speed

Time is money – especially online! Every minute your business is not available and bookable online costs you sales. Even long loading times lead to sales losses. However, the decisive factor is the combination of availability, speed and design of the booking process. Here we set standards and protect you from data loss with redundant databases.

Website and rental software from one hand by Rentware

Written by Rentware on 4 September 2018. Posted in Tips.

A new coat of paint for your online presence

Before you can add Rentware to your website, do you still want a new website? Your previous online presence is getting on in years?

We create future-proof, modern online presences for you – perfectly tailored to your company.

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Our experts not only ensure that your website meets all your functional requirements, but we also focus on the design – to match your brand. Your new website must match your company’s image and also function perfectly on mobile devices. We are your professional web agency in Berlin that will design your new website together with you.

How should your new website be structured, how should all buttons or enquiry forms look like? Do you perhaps need a special enquiry form for your company? All this is no problem for our team. We advise you in detail and see ourselves as your partner.

Of course, your new website should not only look nice, but also attract customers and generate bookings. That’s why we place particular emphasis on excellent SEO (Search Engine Optimisation) management. From now on, your website will appear high up in Google searches for potential customers!

With Rentware you have the perfect partner who will also ideally design an online shop for your rental business and integrate it into your new website.

What else do you expect from your new website? Talk to us!

Outsourcing of customer service (telephone and e-mail)

Written by Rentware on 10 July 2018. Posted in Tips.

Advantages of outsourcing your customer service

There are many advantages if you decide to outsource your customer service to trained hands. Here we would like to offer a brief overview of these and show that outsourcing does not mean being out of the world.

Scalability

The service is scalable and can be adapted to your customer and order base.

Cost advantage

Usually cheaper than in-house solutions, as service providers use economies of scale
Your technicians or developers can concentrate on their job and solve problems instead of hearing them from the customer
Service providers are specialised and bring software solutions with them (ticket system)
No costs for inefficient times
The service is scalable and can be adapted to your customer and order base.

Availability

Service providers can cover 24/7 support with lower costs because they do it for several customers

Flexible contract terms

If they focus on the right terms and SLAs, you can get rid of bad service providers more easily than bad employees.

DER BÜROPARTNER’s telephone service keeps our backs free. So we can concentrate on appointments, customers and projects and know that callers are being looked after competently and sympathetically.
Sven Engelmann – Founder and Managing Director OMQ

However:

You need to choose the right service provider
Conclude a good contract
Brief the service provider, integrate it into processes and control it
If you and your team can and love customer service, and your customers see it that way, you should at least keep some of it in-house and only bring in external service providers as an overflow or for specific requests.