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Website and rental software from one hand by Rentware

Written by Rentware on . Posted in Tips.

A new coat of paint for your online presence

Before you can add Rentware to your website, do you still want a new website? Your previous online presence is getting on in years?

We create future-proof, modern online presences for you – perfectly tailored to your company.

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Our experts not only ensure that your website meets all your functional requirements, but we also focus on the design – to match your brand. Your new website must match your company’s image and also function perfectly on mobile devices. We are your professional web agency in Berlin that will design your new website together with you.

How should your new website be structured, how should all buttons or enquiry forms look like? Do you perhaps need a special enquiry form for your company? All this is no problem for our team. We advise you in detail and see ourselves as your partner.

Of course, your new website should not only look nice, but also attract customers and generate bookings. That’s why we place particular emphasis on excellent SEO (Search Engine Optimisation) management. From now on, your website will appear high up in Google searches for potential customers!

With Rentware you have the perfect partner who will also ideally design an online shop for your rental business and integrate it into your new website.

What else do you expect from your new website? Talk to us!

Outsourcing of customer service (telephone and e-mail)

Written by Rentware on . Posted in Tips.

Advantages of outsourcing your customer service

There are many advantages if you decide to outsource your customer service to trained hands. Here we would like to offer a brief overview of these and show that outsourcing does not mean being out of the world.

Scalability

The service is scalable and can be adapted to your customer and order base.

Cost advantage

  • Usually cheaper than in-house solutions, as service providers use economies of scale
  • Your technicians or developers can concentrate on their job and solve problems instead of hearing them from the customer
  • Service providers are specialised and bring software solutions with them (ticket system)
  • No costs for inefficient times
  • The service is scalable and can be adapted to your customer and order base.

Availability

Service providers can cover 24/7 support with lower costs because they do it for several customers

Flexible contract terms

If they focus on the right terms and SLAs, you can get rid of bad service providers more easily than bad employees.

DER BÜROPARTNER’s telephone service keeps our backs free. So we can concentrate on appointments, customers and projects and know that callers are being looked after competently and sympathetically.

Sven Engelmann – Founder and Managing Director OMQ

However:

  • You need to choose the right service provider
  • Conclude a good contract
  • Brief the service provider, integrate it into processes and control it
  • If you and your team can and love customer service, and your customers see it that way, you should at least keep some of it in-house and only bring in external service providers as an overflow or for specific requests.
Contact us now