Refund payments
In order to refund an online payment you need to go into the order and click on the card symbol next to the open amounts:
Payment details
A sidebar with all payments related to this booking will open. In this sidebar you need to click on the reverse arrow next to the payment you wish to return.
A new interface will open, which asks you about the amount you wish to refund. You can only refund an amount equal to, or smaller than the payment done by the customer.
By clicking on “Add payment” you confirm the refund. Rentware will then send a signal to the payment provider, who will then take care of the actual refunding of the payment.
The time it takes for the customer to get his money back depends on the payment provider and payment method. For Stripe credit card (like in the screenshots) it’s usually just a few minutes.
Offline payments
If the payment you wish to refund is an offline payment (so cash, bank transfer, everything else that happened outside of Rentware), the reverse arrow will look slightly different and clicking on it will reveal a similar interface.
Here you enter a negative amount. Rentware will then create a new payment entry, with this negative amount.
In cases of offline payments you will need to take care of the actual refunding (be it cash, or bank transfer etc.) yourself.
Find out more about order handling here: