Order process

Once a customer has made a booking, the order status will start moving from either “Reserved” or “Booked” towards getting picked up by the customer and changing the status to “Serving”. After returning the product, the order status is changed to “Completed” and the user receives an invoice.

Reserved

The reservation status is optional and is available to your customers by activating it in the payment method setup under “/settings/payment”. The user has to confirm the booking by paying up the minimal payment slice size.

Booked

Once the customer has made a first successful payment, the order is officially booked and will be processed further. Alternatively you can give the customer the option to confirm his booking but paying on arrival instead online.

Serving

Set the status to serving once your check-up is complete and the customer received his product(s).

You can setup individual checks for each product, such as the condition or documentation of individual parts of each product. Checkout “Protocols” to learn more about pick-up/check-in handling.

Completed

Change the status to completed once your customer has returned your product(s). Same as for the pick-up process, you can set common and individual checks. Once you have approved the completion, you can either automatically or manually generate and send the final invoice.

Cancelled

In case of complications of any kind you can manually cancel the order. Optionally set a price for the cancellation. Read more about cancellations in the section “Order actions”.