Frequently Asked Questions

Basically worldwide, but it depends on the specific type of use. In certain countries, there are legal requirements for specific industries that may not be fully or only partially met. Some payment methods may also not be available through Rentware.

Rentware is currently used in many countries across Europe, North, Central, and South America, as well as in Asia and Australia. Africa is also possible.

If in doubt, contact Rentware customer service to check whether there are any restrictions on using Rentware in your country.

Rentware can be used in almost any industry where rental or leasing is part of the business model. It is also suitable for offering services, events, and making any type of appointment bookable online.

Examples include car rental businesses, including campers, motorcycles and specialty vehicles; machinery rental, equipment rental, boat rental, bike and e-bike rental, sports equipment rental, camera rental, event technology rental, event venues, sports facilities, parking spaces, storage spaces, providers of tours, courses and events, as well as restaurants, such as table reservations, and much more.

You can find examples here: https://rentware.com/en/case-studies/

Short-Term Rentals & Combinations

Can Rentware handle short-term rentals?

• Yes, absolutely. This is Rentware’s core strength – and it can be flexibly combined with long-term and subscription models.
  
• Limitation: The rental period is defined per booking. Currently (as of 2026), items with different rental periods must be processed in separate bookings.

Is Rentware suitable for pure B2B models?

• Yes, it works well. Since B2B requirements are often highly customized, it’s best to briefly coordinate your specific model directly with our team.

Long-Term Rentals

How flexible is payment processing for long-term rentals?

• Very flexible: We support online one-time payments, down payments, and automatic monthly rental payments via credit card or SEPA direct debit.
  
• Smart Features: You can set thresholds to determine when monthly payments are permitted. Customers can update their payment method or credit card during the active rental period. If a payment fails, automated reminders are sent out.
  
• Important 2026 Updates:
  • Monthly partial invoices: Currently handled via a quick manual workaround and will be fully automated starting mid-2026.
    
  • Item swap: Exchanging the rented item during an active rental period currently requires a separate, new rental transaction.

Subscription & Sharing Models

Are “true” subscription models (open-ended with a notice period) supported?

• Currently with limitations: Automatic monthly payments already work perfectly. However, the system technically requires an end date for now; cancellations and extensions must be managed manually.
  
• Outlook: A fully automated subscription logic is scheduled to roll out by the end of 2026.

Can I run sharing or free-floating models with Rentware?

• Classic Sharing: Please reach out directly to our sales team to discuss whether your specific concept is a good fit.
  
• Free-floating: No. We cannot support free-floating concepts (e.g., parking vehicles anywhere across a city without designated stations).

Yes, Rentware allows you to create and manage an unlimited number of locations within a single system.

With Rentware, you can choose between two pricing models: a revenue-based plan and a user-based fixed-price plan.

With the revenue-based model, your monthly fee is based on your net revenue. This means that if your revenue increases, your fee increases as well. If your revenue decreases, your fee decreases accordingly.

Alternatively, Rentware offers a user-based pricing model. In this model, you pay a fixed monthly amount per user. This option is especially suitable if you prefer predictable monthly costs.

This allows you to decide whether you want to pay flexibly based on revenue or choose a fixed monthly price per user.

Yes, Rentware offers different subscription plans. However, all essential features are included in every plan, so you can use the core Rentware features regardless of the subscription model you choose.

Some advanced features may be available as paid add-ons, depending on the plan. This mainly applies to features that allow a high level of customization or require more support during the Rentware setup process.

Certain third-party integrations may also involve additional costs. This is partly because some third-party providers charge their own fees for using their interfaces or APIs.

This keeps Rentware flexible: every plan includes the core features, while additional features or integrations can be added when needed.

Yes, support is included with Rentware within a standard scope. This means you do not need to purchase basic support separately.

However, the support level may vary depending on the plan you choose. This can include factors such as response times, available support channels, or the level of assistance provided for individual requests.

This ensures that every Rentware plan includes support for using the software, while higher-tier plans may offer an extended support level if needed.

You can embed Rentware using widgets, a plugin, or an app.

With widgets, you simply copy a few lines of HTML from the Rentware configurator and paste them into your website. For Elementor, you can use our plugin. For Wix, you can use our app.

You can find more detailed information here: https://rentware.com/integrationen/#widgets

Yes, there is a plugin for WordPress, including a dedicated plugin for Elementor. In general, our widgets can also be used much like plugins.

For Wix, there is a dedicated app.

You can find more detailed information here: https://rentware.com/integrationen/#widgets

Rentware can be embedded into any CMS, shop system, or website builder that allows you to insert custom HTML code that triggers external JavaScript.

This means integration is possible with platforms such as WordPress, Typo3, Wix, WooCommerce, Shopify, and many more.

You can find more detailed information here: https://rentware.com/integrationen/#widgets

How can I automatically transfer my outgoing invoices to Lexware / Lexoffice?

Transferring your invoices generated in Rentware to Lexoffice is simple and seamless via automated email forwarding. Every time an invoice is sent to a customer, a PDF copy is automatically sent directly to your Lexoffice inbox.

You can set this up in two easy steps:

Step 1: Set up the email address and permission in Lexoffice

To ensure Lexoffice accepts invoices sent by Rentware, you need to retrieve your personal inbox address and add Rentware as a trusted sender.

1. Log into Lexoffice and click on the gear icon (Settings) in the top right corner.
2. Select the menu item Belegempfang (Document Receipt).
3. Here you will find your personal Lexoffice email address (it usually ends with @inbox.lexware.email). Copy this address.
4. CRITICAL STEP: In the same menu, specify which senders Lexoffice is allowed to accept documents from. You must add the following address: noreply@mg-eu.rentware.io (Since Rentware sends invoices through this system address, Lexoffice will block the receipt if this permission is missing).
   
   

Step 2: Activate email forwarding in Rentware

Now, connect Rentware to the Lexoffice address you just copied.

1. In Rentware, navigate to the Channel Settings.
2. Create a new channel for the message type “Rechnung” (Invoice).
3. Paste your copied Lexoffice email address (...@inbox.lexware.email) into the “Recipient” field.
4. Make sure to assign the specific Categories and Objects (product categories) for which invoices should be automatically transferred.
5. Save your changes – and you’re done!

What happens next?

Once the channel is active, everything runs fully automated. Whenever a customer receives an invoice, Rentware forwards the PDF invoice as an attachment to Lexoffice. The documents will appear directly in your “Belege”(Documents) section, ready for further processing or bookkeeping.

How can I automatically transfer my outgoing invoices to Lexware / Lexoffice?

Transferring your invoices generated in Rentware to Lexoffice is simple and seamless via automated email forwarding. Every time an invoice is sent to a customer, a PDF copy is automatically sent directly to your Lexoffice inbox.

You can set this up in two easy steps:

Step 1: Set up the email address and permission in Lexoffice

To ensure Lexoffice accepts invoices sent by Rentware, you need to retrieve your personal inbox address and add Rentware as a trusted sender.

1. Log into Lexoffice and click on the gear icon (Settings) in the top right corner.
2. Select the menu item Belegempfang (Document Receipt).
3. Here you will find your personal Lexoffice email address (it usually ends with @inbox.lexware.email). Copy this address.
4. CRITICAL STEP: In the same menu, specify which senders Lexoffice is allowed to accept documents from. You must add the following address: noreply@mg-eu.rentware.io (Since Rentware sends invoices through this system address, Lexoffice will block the receipt if this permission is missing).
   
   

Step 2: Activate email forwarding in Rentware

Now, connect Rentware to the Lexoffice address you just copied.

1. In Rentware, navigate to the Channel Settings.
2. Create a new channel for the message type “Rechnung” (Invoice).
3. Paste your copied Lexoffice email address (...@inbox.lexware.email) into the “Recipient” field.
4. Make sure to assign the specific Categories and Objects (product categories) for which invoices should be automatically transferred.
5. Save your changes – and you’re done!

What happens next?

Once the channel is active, everything runs fully automated. Whenever a customer receives an invoice, Rentware forwards the PDF invoice as an attachment to Lexoffice. The documents will appear directly in your “Belege”(Documents) section, ready for further processing or bookkeeping.

In our understanding, the Platform Tax Transparency Act (PStTG) does not apply to Rentware as a software provider. The law generally applies to operators of digital platforms that bring together providers and end customers through their own platform.

Rentware does not operate a marketplace and does not broker services between third-party providers and end customers. Instead, Rentware provides software that enables companies to manage their own rental processes through their own website, under their own brand, and in their own name.

Since the specific tax classification may depend on the respective business model, we recommend obtaining individual tax or legal advice in case of doubt.

Yes. Rentware is a product of Betterware Software UG, a German software company based in Berlin. The company is owner-managed and family-oriented, which enables short decision-making processes, personal customer support, and long-term product development.

Rentware is developed and operated by Betterware Software UG, based in Berlin, Germany. The company provides Rentware as a digital software solution for the rental industry.

Betterware Software UG is an owner-managed family business. The majority shareholder is GGS Management GmbH, which is fully family-owned. This allows Rentware to combine modern SaaS technology with long-term entrepreneurial responsibility and a close, personal relationship with its customers.

Basically worldwide, but it depends on the specific type of use. In certain countries, there are legal requirements for specific industries that may not be fully or only partially met. Some payment methods may also not be available through Rentware.

Rentware is currently used in many countries across Europe, North, Central, and South America, as well as in Asia and Australia. Africa is also possible.

If in doubt, contact Rentware customer service to check whether there are any restrictions on using Rentware in your country.

The provider of Rentware is Betterware Software UG from Berlin, Germany. As a German software company, Betterware Software focuses on developing practical SaaS solutions that help businesses digitize and manage their rental processes more efficiently.

Rentware can be used in almost any language. The online shop and all customer communication can be configured in many languages, including multilingual setups. All texts can also be translated automatically or translated manually on an individual basis.

The only critical cases are languages that do not fit the software’s layout or design. When in doubt, please contact our support team at support@rentware.com. If required, we can enable language-specific character sets.

The backend / rental provider interface can currently be set to English, German, Spanish, Polish, Dutch, Portuguese, Italian, and French. Additional languages can be enabled on request.

Please note that we currently offer customer support by phone and email only in English, German, and Spanish.