Order handling

Every order is different, from the type being a rental or sale, to date and pricing. Once an order is created it goes through a typical lifecycle. After creation your product is received by the customer and at some returned, which needs to be logged in detail.

Edit orders

If your customers want to make changes you need to have an easy overview of what is possible and what not, new prices or other products.

• Change date or time

• Edit the products of this order

• Change an article price

• Add or remove payments

• Cancel or refund

• Add or edit the customers address

• Change the customers language

• Add custom data

Actions

Part of your order progress are many steps to take:

• Resend booking confirmation

• Handle contracts

• Add payments manually

• Create or send invoices

• Update the order status

• Protocol pickup & return or check-in & check-out

• Mark as internal order

Frequently asked questions

• How do you create a order manually

• How to change orders?

• What is in actions?

• What are order statusses?

• What is the usual order lifecycle?

• How do you cancel / refund?