Notification emails

The notification emails are usually used as a reminder for the customer.

You can find them in the email settings.

They can be set up go out and amount of time before, or after the booking start, or end.

Important note:

Those emails also look at the booking state to determine, whether they should become active or not.

Let’s look at them individually:

Upcoming drop-off warning:

When enabled this email will be send when the time condition is met and the booking status is set to “serving”.

So if you set the time condition to:

and the booking ends at 16:00, then the email will be sent out at 15:00.

The upcoming drop-off warning, makes most sense, when you have a multi-day booking case, like for example a camper rental.

If you rent out campers, your customers may be away for a week or two. When it’s time for them to return, you may want to remind them, that the fuel tank needs to be filled up and everything has to be cleaned.

Delayed drop-off warning:

Same as above, but the time condition is changed, so that it will look at whether a certain amount of time has passed since the booking end.

So if we were to set it up like in the screenshot from the above example and have a booking ending at 16:00, then this email would fire at 17:00, if the booking is still in status “serving” by then.

This email is rather rarely used, because usually if a customer is late, one would either wait, or call them up directly (or write a mail).

It can on the other hand cause confusion, if the customer already brought back what he rented, but you simply forgot to change the booking status to “completed”.

In such a case the system would have no way of knowing, that it shouldn’t sent the mail (because in reality everything went smoothly) and would therefore send it.

Delay serving:

This email triggers when the booking status is “booked” (green) and it is already X amount of time past the booking start.

So it intends to handle the case where the customer is late to pick up.

Similar to the Delayed drop-off warning, this notification may cause confusion, if everything went normally but you simply forgot to change the booking status to “serving”.

So it is recommended to only use this, if you have very specific use case for it.

Upcoming pick up (recommended to use):

This notification is very useful and has almost no downsides.

It triggers when the booking status is “booked” (green) and it is X amount of time before the booking start.

This email can be used to remind the customer of something before he comes to pick up.

One such example could be:

# Hello #{{Customer.FullName}}, <br>

your booking starts in an hour. We wanted to remind you, that the deposit (#{{Order.TotalDeposit}}) is to be paid in cash. Please make sure you have the appropriate amount at hand.