# Order protocols (3 min)

![](https://rentware.com/_astro/intercom-1106581684.DXB_X_Tr_jmBJc.webp)

There is multiple events or status updates you might want to keep an eye on. In a classic scenario a customer will come and pickup his product or checkin to start the booking. In most cases there is a transaction process involved to check the condition. The checklists can be configured for both pickup and return process.

![](https://rentware.com/_astro/intercom-1069726741.BEmIiZX9_oUxvd.webp)

## Checks

- Check pickup condition
- Possibly mileage, fuel level, charge or similar usage
- Document status by uploading images
- Confirm processes with signatures
- Check return condition with same or different parameters

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## Create article related checks

Navigate to your product details, open the "Specs" menu and go to "Protocol config". There is six sections by default:

**Documents** All paper and documents that belong to this article.

**Equipment** What things do come with the article, that need to be checked.

**Interior** Such as things you need to check inside.

**Exterior** Such as things you need to check on the outside.

**Cleanliness** How clean or dirty is the article.

**Documentation** Upload a picture for a certain part of the article.

Here is an example of a setup:

![](https://rentware.com/_astro/intercom-1069722228.D0Bkptrv_HsQ6a.webp)

Here is an example of checklists during pick-up:

![](https://rentware.com/_astro/intercom-1069724422.DXnKVYGs_1XgdR2.webp)

**Handle broken processes**

In case your customers (or agents) detect issues during process, such as missing or broken parts, you can mark them as such.

![](https://rentware.com/_astro/intercom-1069733168.D5_h2Ums_Z2funm6.webp)

After marking them as either missing or broken, you can add a remark by selecting them from the pick-up or return window and write your note in the explicit section.

![](https://rentware.com/_astro/intercom-1069736699.SQklyr6q_8ksqO.webp)

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## Create generic checks for each process step

Navigate to "Settings / Interactions" to see all of your options to change your workflow. Click on "Add task" to create a generic check for every order.

![](https://rentware.com/_astro/intercom-1036014107.DBsoZNCA_1zhAWx.webp)

You can set the protocols to option or hide them entirely to make it work.